IN THIS LESSON

Reframe it from “you against me” to “you and me against the problem.”

Have a colleague who is always messing up their tasks? Instead of, “Let me do it for you,” you can say “Would you like to see how I do it?”

What if someone has trouble working with others? Instead of, “Why aren’t you doing your part?” you could say, “it sounds like your team would like you to…”

If someone is lousy with follow-up and follow-through, instead of saying “You need to do a better job at…” you could instead say, “It’s important that you close the loop and let me know when…so that I can…”