The supportive communication style
Know the four communication styles (Direct, Enthusiastic, Supportive, Cautious), and adapt your message, because it’s not what you say, but how you say it.
Some people speak diplomatically, even-temperedly, calmly, and in an accommodating way. They may be good listeners, and supportive.
On the other hand, they can seem over-sensitive or emotionally needy. They can be slow to deliver because they need to make sure everyone is consulted or in the loop before making a decision. Maybe they avoid conflict, act cautiously, or not speak up about their own needs.
In meetings, these folks prefer an agenda in advance and for everyone to be heard. They like orderly planning and steady progress where everyone works in harmony.
They may be stressed out by having to make forced decisions, giving negative feedback, or arguing their point of view.
Healthy conflict behaviors for them include showing flexibility, looking out for other people’s feelings, tact, listening, and finding compromise. Destructive conflict behaviors might look like giving in, withdrawing, or pleasing others at their own expense.
In the language of DiSC, these are “S” or Steadiness Style.
Here are some tips on dealing with what I call the supportive communication style.
When Trying to Connect
Show warmth and concern for their feelings
Offer your point of view, but take an easygoing approach
Work collaboratively with them
When Problems Need to Be Solved
Respect their cautious pace
Consider other people’s feelings when making decisions
Set a timeline that fits everyone’s needs
When Things Get Tense
Address the situation directly without being confrontational
Avoid forceful tactics or dismissing the conflict completely
Show that you sincerely care about resolving the issues
I’ll be sending tips on the other styles in the coming days, but if you want to dive deeper, check out this resource page on the 4 Communication Styles.
