Bad, Good, and The Best Communicators

Written By Dan Kaplan

Today’s 2 Minute Tip is from Crucial Conversations.

Bad Communicators are unaware that it’s their emotions, not “the other person” who are the problem.

Good Communicators realize if they don’t get control of their emotions, they’ll never advance.

The Best Communicators use their emotions to understand what’s happening to themselves and the other person…then choose behaviors that influence better results.

I’m not saying to stuff down your emotions. Feel your feels. Just recognize that emotions are dashboards to something deeper – human needs.

Dan Kaplan https://www.confidentcommunicator.com
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