Watch the face

Clients tell me they can’t connect with co-workers virtually, and while I agree it is more difficult, it is possible. It just takes some effort. That’s why this week, we are looking at facial and body language above the shoulders, to help us communicate (and read people) when on Zoom calls.

Today, we’ll look at what the forehead and nose are telling us, and discuss what to do with mixed signals.

The forehead

The forehead furrows when we frown, possibly indicating a person is anxious, sad, concentrating, concerned, bewildered, or angry.

The furrowed forehead is often most pronounced when someone finds themself in an untenable or disagreeable situation that he or she can’t escape. Think arrest mugshots.

But, as with all body language reading, it must be examined in context to determine its true meaning. For example, you also furrow your forehead when you can’t find your keys.

The nose

Nasal wing dilation, or the nose flare, can signal arousal or preparation for something that will take energy.

People will oxygenate when interested in a person or idea, as they do before climbing stairs, moving something heavy, or saying something difficult or important. They’re gathering energy.

What to do with mixed signals

What are we to do when people display conflicting signals?

A woman’s chin is up, but she’s fingering her earring.

A man says he’s happy to see you but his jaw is tight.

FBI interrogator Joe Navarro tells us that the negative sentiment usually rules.

Remember that the limbic brain operates instantly, without thought or hesitation, so the person’s initial or immediate reaction is usually the most accurate portrayal of their true emotions.

If you’re confused by a facial expression, later re-enact it yourself in front of a mirror and ask how it makes you feel.

Tomorrow, we’ll close out our discussion of reading people during virtual meetings with an exercise and challenge to build our skills.