Help them be understood

It’s Friday. Let’s keep it short. 

Here’s an easy way to help someone feel understood. 

Just validate what they’re saying. Repeat back what you heard, in your own words, with phrases like:

“So, what you’re saying is…”

“So, let me summarize what I heard…”

After the person feels heard, you’re in a much better position for them to hear your opinion, even if you disagree.